For enquiries relating to previous orders please see below FAQs.
How can I return my item? Please note in line with our returns policy [insert hyper link], you have 30 days to return your item to us, from the date of purchase. As our marketplace has now closed you will need to contact the seller directly for any issues with historical orders.
My item is faulty! How do I return this? If you placed your order between 30 June 2023 - 30 November 2023 and you have an issue please reach out to the seller directly to ask them to send you a replacement or refund you for this item.
Will I still receive a refund if I return my item? Yes, our customer service team are on hand to refund any items returned within 30 days of the orders being placed. Refunds will only be offered in accordance with the Returns Policy*. [*insert hyperlink to refund policy]. If you have an issue with your order and you placed your order between 30 June 2023 - 30 November 2023, please reach out to the seller directly for a refund. (Internal Note: we'll probably want to keep the returns policy link active or in a FAQ section on the website)